Refunds and Cancellations
Last Updated: 26 Feb 2025
This Cancellation & Refund Policy (“Policy”) outlines the terms under which AppExert (“we,” “us,” or “our”) handles cancellations and refunds in the context of IT services and Talent Marketplace solutions. We as a business, strive to uphold relevant consumer protection standards in India. By using our services or making payments through any means, you agree to abide by this Policy.
1. Scope & Applicability
This Policy applies to all paid services rendered to our employer/clients (“Clients”). It does not extend to developers or other individuals who are not charged fees.
This Policy is guided by applicable Indian laws, including the Consumer Protection Act, 2019 and the Indian Contract Act, 1872.
In the event of any conflict between this Policy and the terms outlined in your Master Service Agreement (MSA) with AppExert, the MSA shall prevail.
2. Cancellations
Subscription Services
Clients may cancel a subscription at any time before the start of a new billing cycle.
If a cancellation request is submitted after the new billing cycle has commenced, no prorated refunds will be issued unless stated otherwise in your MSA.
One-Time Services
For any one-time service, cancellation requests made within 24 hours of purchase qualify for a full refund, provided no substantial work has already started.
Cancellation requests submitted after 24 hours will be reviewed on a case-by-case basis, taking into account the scope of work completed and any costs incurred.
3. Refunds
Service Non-Delivery
If we are unable to deliver the agreed-upon service due to reasons within our control, you may be entitled to a full refund as per the terms in your MSA.
Partial Delivery
In situations where the service has only been partially provided, a full or partial refund may be issued depending on the proportion of work completed and any non-recoverable expenses, subject to the specifics of your MSA.
Duplicate or Erroneous Payments
If a duplicate or erroneous payment is made, we will initiate a full refund once the payment is verified.
Refund Processing
Approved refunds are generally processed within 7–10 business days from the date of approval.
Refunds will be issued through the original payment method unless otherwise agreed upon in writing.
4. Non-Refundable Cases
Change of Mind
Once a service is substantially delivered, refunds are not provided for a simple change of mind.
Client Delays
We are not liable for delays stemming from the Client’s failure to provide required information, approvals, or resources. Such delays do not qualify for refunds.
Force Majeure
No refunds will be issued for non-performance caused by events beyond our control (e.g., natural disasters, government actions, major internet disruptions).
5. Cancellation or Refund Requests
To request a cancellation or refund, please email finance@appexert.com with the subject line: “Cancellation/Refund Request – [Service Name]”. Include your full name, contact details, payment date, transaction ID, and a brief explanation of the reason for cancellation or refund. We will acknowledge your request within 2 business days and provide the next steps.
6. Dispute Resolution & Governing Law
Internal Dispute Resolution
If you have any concerns or disputes regarding our services or this Policy, please reach out to us at support@appexert.com. Our team will make every effort to resolve your issue amicably.
Legal Jurisdiction
This Policy is governed by and interpreted in accordance with Indian law.
Any disputes arising out of this Policy shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamilnadu, India.
7. Policy Updates
We reserve the right to modify or update this Policy in response to changes in our business operations or applicable laws. Any revision to this Policy will be posted on this page with a new “Last Updated” date. Continued use of our services after any such changes indicates your acceptance of the revised terms.